How long will it take for my order to be processed?
We try and ship all orders within 24 hours. We normally do not process orders on weekends, but normally processing takes less than 1-2 days with exceptions.

Are Boxzilla products authentic?
All products we sell are 100% authentic. We are a licensed distributor of any product we carry or sell.

Can I return my items?
We offer returns for 7 days after you receive the item, but for store credit. Pre-order products can not be returned, please check our Pre-Order Information page for more on Pre-Orders.

Where is Boxzilla located?
We are located in the USA.

Can I purchase both in stock and pre-order items at the same time?

Yes of course you can! However we will only fulfill the order once ALL ITEMS ARE RECIEVED. This means you will have to wait until your pre-order items are in, even if some items are already in stock. We recommend splitting your order and purchasing pre-orders separately so you don't have to wait. If you have multiple pre-orders 2 months apart, you will have to wait until the last pre-order becomes available.